Refund & Return Policy

Last Updated: [Date]

Thank you for shopping with Knaturals.

We want you to have a positive experience with every purchase. Because many of our products are food, nutrition, wellness, and supplement products, we follow specific return and refund conditions to protect product quality, hygiene, and customer safety.

Please read this policy carefully before placing an order.

1. General Return Policy

Products purchased from knaturals.in may be eligible for return or replacement only when they meet the conditions described in this policy.

Due to the nature of certain products, opened, used, consumed, or tampered food, nutrition, and supplement products generally cannot be returned.

We may accept a return or replacement when:

You received the wrong product.
The product received is damaged.
The product is defective, where applicable.
The package was damaged during delivery.
The product received is materially different from what was ordered.
The product is missing from the order.
The product has another verified issue attributable to Knaturals or the delivery process.

2. Products That May Not Be Returnable

For hygiene, safety, and product-quality reasons, the following products may generally be non-returnable once delivered/opened:

Food products
Dry fruits
Nuts
Seeds
Laddus and other edible products
Supplements
Wellness consumables
Herbal products
Personal-use health products
Opened or used products

Certain health gadgets and non-consumable products may have different return or warranty conditions, which will be mentioned on the applicable product page.

3. Damaged Products

If your order arrives damaged:

Please do not consume or use the product.

Where possible, provide:

Order number
Product name
Clear photographs of the product
Photograph of the outer shipping package
Photograph of the shipping label
Short description of the issue
Unboxing video, if available

An unboxing video may help us investigate delivery-related damage, although it may not be mandatory in every case.

Our team will review the issue and determine whether a replacement, refund, or other appropriate resolution is available.

4. Wrong Product

If you receive a product different from the one you ordered, please contact us promptly.

After verification, we may arrange:

Replacement with the correct product, or
Refund where replacement is not reasonably available.

The incorrectly delivered product should remain unused and in its original condition unless the issue itself prevents this.

5. Missing Products

If an item appears to be missing from your order, please contact us with your order number and details of the missing item.

We will verify the order, packing, and delivery information.

After verification, we may arrange the missing product or provide an appropriate refund.

6. Expired or Quality-Related Products

If you receive a product that appears to be expired, incorrectly labelled, contaminated, or otherwise unsuitable, do not consume or use it.

We will investigate the issue and, where the complaint is verified, provide an appropriate resolution such as replacement or refund.

7. Return Request Period

For eligible products, please contact Knaturals within 48 hours of delivery to report:

Damage
Wrong product
Missing product
Product condition issues

Some non-consumable products may have different return periods or manufacturer warranty conditions. The applicable product page will take precedence where specifically stated.

Requests submitted after the applicable period may not be accepted unless required by applicable law or exceptional circumstances apply.

8. Return Conditions

Where a return is approved, the product may need to meet the following conditions:

Product must be unused, where applicable.
Product should be in its original packaging.
Labels and seals should remain intact where applicable.
Accessories, manuals, and other included items should be returned.
The product should not have been altered or damaged by the customer.

Food, supplements, and other consumable products may not be eligible for physical return once opened or used.

9. How to Request a Return or Replacement

To request a return, replacement, or refund, contact our support team.

Please provide:

Order Number:
Customer Name:
Product Name:
Reason for Request:
Photos/Videos:
Contact Number:

Email:

[kushalgroup.co@gmail.com]

WhatsApp / Phone:

[+91 9010076432]

Our support team will review your request and communicate the next steps.

10. Return Shipping

If a return is approved because of an error attributable to Knaturals, such as receiving the wrong product or receiving a verified damaged product, Knaturals may arrange or reimburse the applicable return shipping cost, subject to the circumstances of the case.

For customer-initiated returns that are permitted under a specific product’s return terms, shipping charges may apply.

11. Refunds

Once a refund is approved, the refund will normally be processed to the original payment method or through another appropriate method agreed upon where necessary.

The time taken for the amount to appear in your account may depend on:

Payment gateway
Bank
Card issuer
UPI provider
Other financial institution

Knaturals does not control the processing time of third-party financial institutions.

12. Refund Processing

After we approve a refund, we will initiate the refund within a reasonable processing period.

You may receive confirmation when the refund has been initiated.

If the refund does not appear within the expected period, please contact us with your order number and refund reference, if available.

13. Partial Refunds

In certain circumstances, a partial refund may be considered where:

Only part of an order is affected.
A product is partially missing.
A verified issue affects only a portion of the order.
Another circumstance reasonably justifies a partial refund.

The final resolution will depend on the specific circumstances.

14. Order Cancellation

Orders may be cancelled before dispatch, subject to order status and operational limitations.

Once an order has been shipped, cancellation may no longer be possible.

If cancellation is approved after payment has been made, the applicable refund will be processed according to this policy.

For customised, specially prepared, or already fulfilled orders, cancellation may not be possible.

15. Delivery Refusal

If an order arrives with clear external damage, you may, where practical, document the condition and contact us immediately.

If you accept a visibly damaged package, please retain the packaging and product and contact us as soon as possible so that the issue can be investigated.

16. Product-Specific Return Conditions

Some products may have specific return, replacement, warranty, or service conditions.

These conditions may be displayed:

On the product page
In the product description
In the order confirmation
In the product packaging
In the manufacturer’s warranty documentation

Where a product-specific policy exists, it may apply in addition to this general policy.

17. Health Gadgets

Health gadgets and electronic products may be subject to manufacturer warranty or replacement conditions.

Depending on the product, we may require:

Serial number
Product photographs
Video demonstrating the issue
Original packaging
Warranty documentation

Physical damage, misuse, liquid damage, unauthorised modifications, or damage caused by improper use may not qualify for replacement or warranty service.

Please refer to the applicable product page for product-specific conditions.

18. Food, Supplements & Wellness Products

For safety and hygiene reasons, opened or used food, supplements, and consumable wellness products generally cannot be returned.

If you believe a product has a quality issue, please do not consume it and contact us immediately.

We may request photographs, batch information, expiry information, packaging details, or other information required to investigate the complaint.

19. Refund Exclusions

A refund or replacement may not be provided where:

The customer simply changes their mind about an otherwise correctly supplied consumable product.
The product has been opened or consumed.
The product has been damaged after delivery due to customer handling.
The product has been used contrary to the instructions.
The customer provides incorrect delivery information.
The issue is caused by normal product characteristics rather than a defect.
The return request is made outside the applicable return period.
Required information or evidence cannot reasonably be provided.
The product is specifically marked as non-returnable.

These exclusions are subject to applicable consumer protection laws and statutory rights.

20. Consumer Rights

Nothing in this Refund & Return Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable Indian law.

Where applicable law provides a consumer with a mandatory right to replacement, refund, repair, cancellation, or another remedy, those rights will continue to apply.

21. Fraudulent or Abusive Claims

Knaturals reserves the right to investigate suspected fraudulent, abusive, or repeated return/refund requests.

This may include cases involving:

Repeated false damage claims
Manipulated photographs or videos
Product substitution
Intentional product damage
Repeated misuse of promotional/refund policies

Appropriate action may be taken in accordance with applicable law and our Terms & Conditions.

22. Changes to This Policy

Knaturals may update this Refund & Return Policy from time to time to reflect changes in:

Products
Business operations
Payment systems
Delivery arrangements
Applicable laws
Customer service procedures

The updated version will be published on this page with a revised Last Updated date.

23. Contact Us

For return, replacement, cancellation, or refund-related questions:

Knaturals

Website: knaturals.in

Email: [kushalgroup.co@gmail.com]

Phone / WhatsApp: [+91 9010076432]

Business Address:
[Bobbili, Andhra Pradesh]

We’re here to help.

Our goal is to resolve genuine product and order issues fairly, transparently, and as quickly as reasonably possible.

Knaturals — Natural • Healthy • Better Living