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Privacy Policy
Last Updated: [Date]
At Knaturals (“Knaturals”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you provide when you visit or use knaturals.in (the “Website”), create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. About Knaturals
Knaturals is an e-commerce business offering products including food and nutrition products, dry fruits, nuts, seeds, wellness products, health-related gadgets, and supplements.
Website: knaturals.in
Business/Legal Name: [Insert Legal Business Name]
Registered Address: [Insert Business Address]
Email: [Insert Privacy/Support Email]
Phone: [Insert Contact Number]
2. Information We Collect
Depending on how you use our Website, we may collect the following information.
A. Information You Provide Directly
When you create an account, place an order, contact us, subscribe to communications, or interact with our services, we may collect:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- City, District, State and PIN code
- Account login information
- Order details
- Product preferences
- Customer support communications
- Information you voluntarily provide through forms, reviews, feedback, or other communications
We only request information that is reasonably necessary for the relevant purpose.
B. Payment Information
Payments may be processed through third-party payment providers such as Razorpay or other payment gateways.
Knaturals does not intend to store your complete credit card, debit card, UPI PIN, banking password, or other sensitive payment credentials on its own servers.
Payment information may be processed directly by the applicable payment service provider according to its own privacy policy and security practices.
C. Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location information derived from technical data
- Referring website
- Date and time of access
- Website interaction information
- Error and diagnostic information
This information may be used to operate, secure, analyse, and improve our Website.
3. Cookies and Similar Technologies
Knaturals may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for purposes such as:
- Keeping you signed in
- Maintaining your shopping cart
- Remembering preferences
- Improving Website functionality
- Understanding Website usage
- Measuring marketing performance
- Providing relevant offers and communications
- Preventing fraud and improving security
Some cookies may be essential for the Website to function properly.
Where consent is required, we will provide an appropriate mechanism to obtain and manage that consent.
You may also manage cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
4. Why We Use Your Information
We may process your personal data for purposes including:
Providing Our Services
To:
- Create and manage your account
- Process and fulfil orders
- Arrange delivery
- Provide customer support
- Process returns, cancellations and refunds
- Communicate about your orders
Improving Our Website
To:
- Improve Website functionality
- Understand how customers use our Website
- Develop better products and services
- Identify technical problems
- Improve customer experience
Security and Fraud Prevention
To:
- Protect customer accounts
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect our Website and systems
- Maintain platform security
Marketing
Where permitted and where applicable consent has been obtained, we may use your contact information to send:
- Product updates
- Special offers
- Discounts
- New product announcements
- Promotional communications
- Newsletters
You can opt out of promotional communications at any time.
Legal and Regulatory Requirements
We may process or retain information where reasonably necessary to comply with applicable laws, regulations, legal processes, tax/accounting requirements, or lawful requests from authorities.
5. Your Consent
Where processing is based on consent, we aim to provide information in clear and understandable language about:
- What personal data is being collected
- Why it is being collected
- How it will be used
- How you can withdraw your consent
The DPDP framework requires notices to clearly communicate the personal data involved and the specified purpose of processing, and provides mechanisms for individuals to exercise applicable rights and withdraw consent.
Where consent is required, withdrawing consent will not affect processing that was lawfully carried out before withdrawal.
6. Sharing of Personal Information
We do not sell your personal information as a standalone commercial product.
We may share necessary information with trusted service providers that help us operate our business, including:
- Payment gateway providers
- Shipping and logistics partners
- Order fulfilment providers
- Website hosting providers
- Cloud storage providers
- Email and SMS service providers
- Customer support platforms
- Analytics providers
- Marketing and advertising technology providers
- IT, security and fraud-prevention providers
- Professional advisers, where necessary
These parties should receive only information reasonably necessary for the relevant service.
We may also disclose information where required by applicable law, legal process, court order, or lawful governmental request.
7. IDMGuru Member Discounts
If you access Knaturals through an IDMGuru membership or member benefit, certain information may be processed to verify your membership and apply eligible member discounts.
This may include information necessary to identify your membership status and calculate applicable discounts.
We will use such information only for legitimate purposes connected with the member benefit, order processing, customer support, security, and related administration.
8. Third-Party Services
Our Website may integrate with third-party services such as payment gateways, analytics services, delivery providers, communication platforms, social media tools, or other technology providers.
These third parties may process information according to their own terms and privacy policies.
We recommend reviewing the privacy policies of third-party services you choose to interact with.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
Security measures may include:
- Secure connections
- Access controls
- Authentication controls
- Server and database security
- Monitoring and logging
- Regular software updates
- Appropriate payment security measures
- Restricted access to personal information
However, no internet-based service can guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining customer accounts
- Processing orders
- Handling returns and refunds
- Customer support
- Accounting and taxation
- Fraud prevention
- Resolving disputes
- Meeting legal and regulatory obligations
When information is no longer reasonably required, we may delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
11. Your Privacy Rights
Subject to applicable law and the relevant implementation of the DPDP framework, you may have rights relating to your personal data, including the ability to:
- Request information about your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion of personal data where applicable
- Withdraw consent where processing is based on consent
- Request information regarding processing of your personal data
- Exercise applicable grievance-related rights
The DPDP Act establishes rights for individuals in relation to their personal data and provides mechanisms for exercising those rights.
To make a privacy request, contact us using the details provided below.
We may need to verify your identity before processing certain requests in order to protect your account and personal information.
12. Grievance and Privacy Requests
For privacy-related questions, requests, or complaints, please contact:
Privacy / Grievance Contact: [B Ganapathi]
Email: [kushalgroup.co@gmail.com]
Phone: [+91 9010076432]
Address: [Bobbili, Andhra Pradesh]
Please include enough information for us to understand and respond to your request.
We will handle privacy requests and grievances in accordance with applicable law and our applicable procedures.
13. Children’s Privacy
Our Website is intended for general consumers and is not knowingly designed to collect personal data from children without appropriate lawful authorisation.
If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review and take appropriate action.
14. Marketing Communications
If you subscribe to our newsletter or otherwise provide appropriate consent to receive promotional communications, we may send information about:
- New products
- Offers
- Discounts
- Health and wellness content
- Product updates
- Knaturals announcements
You can unsubscribe from marketing emails using the unsubscribe option included in the communication or by contacting us.
Transactional communications relating to orders, payments, accounts, delivery, refunds, or security may still be sent where necessary.
15. Analytics and Advertising
We may use analytics and advertising technologies to understand Website performance and measure marketing campaigns.
Depending on the technologies implemented on the Website, these may include services such as Google Analytics, Meta Pixel, advertising platforms, or similar tools.
Such services may collect information about Website interactions and device/browser activity according to their respective policies.
Where applicable, we will provide appropriate choices or consent mechanisms.
16. External Links
Our Website may contain links to third-party websites, applications, social media platforms, or services.
Knaturals is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to technology
- Changes to applicable laws or regulations
- Changes to our business practices
- Changes to privacy and security requirements
When we make significant changes, we may provide an appropriate notice through the Website or other communication channels.
The updated policy will be published on this page with a revised “Last Updated” date.
18. Contact Us
If you have questions about this Privacy Policy or how Knaturals handles personal information, please contact us:
Knaturals
Website: knaturals.in
Email: [kushalgroup.co@gmail.com]
Customer Support: [kushalgroup.co@gmail.com]
Phone: [+91 9010076432]
Business Address:
[Bobbili, Andhra Pradesh]
19. Important Disclaimer
This Privacy Policy is intended to explain our general privacy practices and should be read together with our Terms & Conditions, Shipping Policy, Return & Refund Policy, Cookie Policy, and other applicable policies.
This policy should be reviewed and customised based on the actual technologies, payment providers, analytics tools, marketing services, shipping partners, database systems, and business structure used by Knaturals.
Knaturals — Natural • Healthy • Better Living